Hung My
Nguyen
Experienced, adaptable and highly motivated professional with strong people skills and broad hands-on experience across multiple industries.
Strategic Mindset & Adaptability
Why Hire Me?
Detail-oriented Administrator with 8+ years of experience in banking, client service, and operations coordination. Strong background in financial transactions, document control, and client communication. Proven ability to manage records, follow up with stakeholders, and ensure accuracy in high-volume administrative workflows.
I am a fast learner with strong communication skills, a high sense of responsibility, and a detail-oriented mindset. My ability to multi-task efficiently in remote and fast-paced environments ensures that I deliver excellence regardless of the industry.
Professional Narrative
English Instructor (Part-time, Online)
Study Abroad Center- • Delivered Duolingo English Test (DET) preparation courses for students planning to study abroad.
- • Designed structured learning pathways tailored to individual student levels, from beginner (A1) to intermediate (B1).
- • Guided students in improving core skills, with a focus on practical communication and test performance.
- • Provided step-by-step instruction and support, helping students understand requirements and complete learning tasks effectively.
- • Monitored student progress and adjusted learning plans to ensure consistent improvement.
- • Maintained regular communication with students, ensuring engagement and timely feedback.
Project Development Executive
Hoang Phuoc Housing Construction Company- • Tracked and managed project documentation for multiple real estate developments, ensuring all records were complete and submitted on time.
- • Coordinated with local government authorities to obtain legal permits and required approvals for project implementation.
- • Organized meetings, recorded minutes, and followed up on action items to ensure project progress aligned with planned timelines.
- • Monitored project execution and proactively handled arising issues across departments.
- • Supported investment tracking by monitoring capital allocation and calculating estimated return on investment (ROI) for ongoing projects.
- • Prepared structured reports on project status, financial performance, and risk factors for internal decision-making.
- • Participated in evaluating new investment opportunities, including non-real estate projects (e.g., organic farming), by analyzing feasibility and potential returns.
Personal Assistant to Foreign Investor (Remote)
Taiwan-based Investor Portfolio- • Sourced and evaluated commercial locations for arcade business expansion, including negotiations with shopping malls and landlords on leasing terms.
- • Coordinated with premium real estate sales teams in Ho Chi Minh City to support resale activities of invested properties.
- • Managed and tracked transaction documentation, contracts, and payment progress across multiple investment deals.
- • Acted as a key liaison between the foreign investor and local partners, ensuring clear communication and timely updates.
- • Monitored deal pipelines and followed up with stakeholders to ensure progress and issue resolution.
- • Supported additional executive projects, including event coordination and operational logistics.
Operations Coordinator & Executive Assistant (Remote – U.S. Market)
Always Care Co.- • Managed and maintained client documentation related to U.S. insurance and healthcare programs, ensuring all records were accurate, complete, and easily accessible.
- • Assisted Vietnamese clients in completing and understanding complex U.S. forms, including 1095-A and 1099, ensuring compliance and accuracy.
- • Coordinated with U.S.-based agencies (Social Security offices) to support applications for Medicare and Medicaid programs.
- • Liaised with hospitals, nurses, and insurance providers to schedule medical check-ups and support client healthcare processes.
- • Handled insurance claims and followed up with providers to ensure timely reimbursement for clients.
- • Monitored and tracked client case progress across multiple stages, ensuring deadlines and documentation requirements were met.
- • Proactively followed up with clients via phone and email to collect missing information and resolve issues.
- • Acted as a key point of contact between clients, internal teams, and external partners in a fully remote, fast-paced environment.
- • Maintained a high level of accuracy and attention to detail in all documentation and client records.
Banking Officer
VietinBank – Ho Chi Minh City- • Rotated across multiple functions including Customer Service, Retail Banking, and Accounting Operations, gaining broad exposure to banking processes.
- • Guided and assisted customers in completing financial applications and documentation, ensuring accuracy and compliance with internal procedures.
- • Processed loan applications, conducted preliminary credit assessments, and supported property appraisal and loan documentation review.
- • Evaluated merchant eligibility for POS systems and supported onboarding of card acceptance units.
- • Handled credit card services, including application processing, customer support, and issue resolution.
- • Executed daily counter transactions, including deposits, withdrawals, and cashless payments, ensuring accuracy and adherence to banking regulations.
- • Maintained and updated client records, ensuring all documentation was properly filed and easily retrievable.
- • Cross-sold financial products, including insurance and banking services, contributing to business growth.
- • Ensured high accuracy and risk control in all financial transactions and customer records.
Core Competencies
Admin & Filing
Document Management & Filing Systems. Administrative Coordination.
Communication
Client Communication & Follow-up. Business Email (English).
Finance & Ops
Financial Transactions & Reporting. Process Optimization & Workflow Tracking.
Technical Tools
Microsoft Office (Excel, Word). Professional PDF Tools.
English B2 (VSTEP 7.5)
Professional Working Proficiency
Chinese Basic (HSK 2)
Foundational Communication
Honors & Certificates
Employee of the Year
Always Care Co. // 2020 — 2024
Employee of the Month
VietinBank // HCMC
Teaching Methodology
Grade: Excellent
Study Abroad Consulting
Professional Qualification
Academic Background
Master of Business Administration
UEF, HCMC // 2018 — 2020Bachelor in Finance & Banking
VHU, HCMC // 2010 — 2014Initiate a Conversation
Available for Remote Work
Direct Line
(+84) 939-054-538
Location
Nguyen Chi Thanh St, An Dong Ward, HCMC
Social Presence
Zalo / LinkedIn